Terms and Conditions

Terms & Conditions

About Us

These Terms & Conditions apply to purchases made from Glittering Magpie (“we”, “us”, “our”).

By placing an order with us, you agree to these Terms & Conditions.

For any questions, please contact:

glitteringmagpie@gmail.com

5 Powlingbroke

Hook

Hampshire

RG27 9TH

Handmade Nature of Our Jewellery

All pieces are handmade and may contain small variations, marks, textures, or irregularities. These are part of the handmade nature of the jewellery and are not considered faults.

Product photographs are taken as accurately as possible, but colours may vary slightly depending on screen settings and lighting.

Orders

Once an order is placed, you will receive an order confirmation email.

We reserve the right to refuse or cancel orders where necessary, including in cases of pricing errors, suspected fraud, or stock issues.

If we cancel your order after payment has been taken, you will receive a full refund.

Custom & Commission Orders

Custom-made, personalised, and commission pieces are created specifically for you.

Because of this, these items are non-refundable unless faulty or not as described.

We may require approval of designs, sizing, or specifications before work begins.

Pricing & Payment

All prices are listed in GBP (£).

Prices may change at any time without notice.

Payment must be received in full before items are dispatched.

Hallmarking

Where required by UK law, items will be hallmarked in accordance with the Hallmarking Act 1973.

Some smaller items may legally be exempt from hallmarking due to weight limits.

Shipping

We aim to dispatch ready-made items within 10 working days.

Made-to-order and commission items may take longer. Estimated turnaround times will be provided where possible.

Delivery times are estimates only and may vary due to postal delays outside our control.

Customers are responsible for ensuring delivery details are correct.

Lost or Delayed Parcels

If your parcel is delayed or missing, please contact us and we will do our best to help.

We are not responsible for delays caused by postal services, customs, strikes, or events outside our control.

Returns & Refunds

Please see our separate Returns Policy for full details.

Your statutory rights under UK consumer law are not affected by these Terms & Conditions.

Jewellery Care

Sterling silver and fine silver naturally tarnish over time.

Jewellery should be handled with care and kept away from moisture, perfumes, lotions, chemicals, and abrasive surfaces.

Damage caused by accidental damage, improper storage, misuse, or normal wear and tear is not considered a manufacturing fault.

Liability

To the fullest extent permitted by law, our liability is limited to the purchase price of the item ordered.

Nothing in these Terms excludes or limits your legal rights as a consumer.

Intellectual Property

All designs, photographs, branding, logos, and website content remain the property of Glittering Magpie and may not be copied, reproduced, or used without permission.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Shipping Policy

Processing Times

Ready-made items are usually dispatched within 5 working days.

Made-to-order and commission pieces may take longer. Estimated production times will be communicated during ordering.

UK Shipping

Orders are shipped using tracked postal services where possible.

Delivery estimates are not guaranteed and may vary during busy periods.

Incorrect Addresses

Please ensure your shipping address is correct before placing your order.

We cannot be responsible for parcels sent to incorrect addresses provided at checkout.

Lost Parcels

If your parcel has not arrived within a reasonable timeframe, please contact us.

Claims for lost parcels may require a waiting period in line with the courier’s policies before replacements or refunds can be issued.

Privacy Policy

Introduction

Glittering Magpie respects your privacy and is committed to protecting your personal data.

This policy explains how we collect, use, and store your information.

Information We Collect

We may collect:

  • Your name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information
  • Order history
  • Communications you send to us

Payment information is processed securely through third-party payment providers. We do not store full payment card details.

How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Communicate about your purchase
  • Provide customer support
  • Meet legal and tax obligations
  • Improve our products and services

We only collect information necessary for legitimate business purposes.

Marketing

If you subscribe to marketing emails, you may receive updates about new collections, launches, or offers.

You can unsubscribe at any time by clicking the unsubscribe link or contacting us.

Sharing Your Information

We do not sell your personal information.

We may share necessary information with trusted third parties such as:

  • Payment providers
  • Delivery companies
  • Website hosting providers
  • Accounting or legal services where required

Data Retention

We keep personal data only for as long as necessary for legal, accounting, or business purposes.

Your Rights

Under UK data protection law, you may have rights including:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion of your data
  • Restriction of processing
  • Objection to marketing communications

To exercise these rights, contact us at:

glitteringmagpie@gmail.com

Cookies

Our website may use cookies to improve your browsing experience and analyse website traffic.

You can manage cookie preferences through your browser settings.

Contact

For privacy-related questions, contact:

glitteringmagpie@gmail.com

5 Powlingbroke

Hook

Hampshire

RG27 9TH